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Explaining Call Routing & Its Benefits

Call routing refers to the process of directing a phone call to a specific destination or telephone number. It is typically used in business or enterprise environments to efficiently handle incoming calls and direct them to the appropriate person or department. There are several benefits to using call routing: Improved customer service: By routing calls to the right person or department, customers can get their questions answered or issues resolved more quickly. Increased efficiency: Call routing can help to streamline communication within a business, reducing the amount of time spent transferring calls or trying to find the right person to speak to. Cost savings: With call routing, businesses can reduce the number of phone lines they need, which can lead to cost savings. Improved productivity: By routing calls to the right person or department, employees can focus on their tasks without being interrupted by calls that do not pertain to them. Enhanced scalability: Call routing allows
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Sending Bulk SMS to DND Numbers

What is DNDnumber ? In India, a DND (Do Not Disturb) number is a phone number that has been registered on the National Do Not Call Registry (NDNC). The NDNC is a database of phone numbers that have opted-out of receiving unsolicited commercial communication, such as telemarketing calls and SMS messages. Individuals can register their phone numbers on the NDNC by contacting their service provider or by filling out an online form on the TRAI (Telecom Regulatory Authority of India) website. Once a phone number is registered on the NDNC, it is illegal for organizations to send unsolicited commercial communication to that number. DND numbers are also known as "NCPR" (National Customer Preference Registry) numbers. The NDNC and NCPR are the same thing. In India, the Telecom Commercial Communications Customer Preference Regulations, 2010, known as the National Do Not Call Registry (NDNC), allows individuals to register their phone numbers in a database to opt-out of receiving unsol
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